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Aki Kalliatakis Ovation SA profile image

Aki Kalliatakis

Keynote Speaker - Business Development Advisor - Customer Care Trainer

Aki Kalliatakis lectures on various MBA and Executive Development Programmes at a number of local and international business schools.


Aki Kalliatakis is the founder and Managing Partner of The Leadership LaunchPad, a business focused on consulting and training in customer loyalty and customer care for almost 32 years. His degree in psychology gave him the basis for understanding people issues at work, and – after working in various positions in a number of industries – he now focuses exclusively on helping clients improve their customer management capabilities. The major goals of this work include acting as a guide to clients for creating the architecture, infrastructure, capability, and culture for customer profitability and loyalty. This includes a proprietary diagnostic instrument from which a company’s strategy will emerge.

Aki Kalliatakis is often invited to do keynote talks at local and international conferences and conducts seminars and workshops for many global blue-chip clients. As a keynote speaker, Aki dispenses practical advice for delighting customers, and his passionate, humorous, and entertaining style reflects his childhood dream of playing in a rock band – a dream which he has not completely abandoned just yet! In addition, as a “closet academic,”

Aki Kalliatakis energy and enthusiasm for customer management is obvious, and he is also a voracious reader and writer. With eight business books (including a business novel,) under his belt, and literally hundreds of articles in management journals like the Financial Mail, websites like BizCommunity, he also regularly appears on various South African television and radio programmes, including CNBC, BDTV, 702, Kaya FM, Classic FM, PowerTalk, Cape Talk 786, and Chai FM.

Aki Kalliatakis is married with two young sons, and his hobbies include spending time in the African bush, astronomy and both classical and rock music. He recently embarked on a dramatic health challenge and lost in excess of 65kg in 18 months, so he spends much time inspiring overweight people to take responsibility for their health.


“Aki is a phenomenal facilitator and I found all content covered in this trio so beneficial. He has the ability to motivate my desire to learn more about customer service. I have been reminded to go the extra mile with my existing customers. Aki is entertaining and a great storyteller. The level of content was excellent.”

Nadine Hocter

“I just wanted to express my appreciation for the energy and passion you brought to the last block of the academy. Your commitment to improving the customer experience adds value in so many ways to the lives of people all over the world.”

Nadiem Solomon, PPC

“Because customers are the lifeblood of business, care must be taken to find them; win them over, and retain them if a business is to thrive in markets characterised by cut-throat competition. As Kalliatakis pointed out, “… in Africa, when the sun comes up, you had better be running”.

Thomas Blaser, Standard Bank

“Thank you So much Aki – People at MS seriously loved your presentation – you brought so much energy back into the room! I loved it and you did me so proud!”

Leanne Hannigan, Microsoft SA

“On exactly what we aimed at. His style, message, ability to connect with all was absolutely GREAT!!!!!”

Andre Venter, Toyota (Hino) SA