Aki Kalliatakis is the founder and Managing Partner of The Leadership LaunchPad, a business focused on consulting and training in customer loyalty and customer care for almost 32 years. His degree in psychology gave him the basis for understanding people issues at work, and – after working in various positions in a number of industries – he now focuses exclusively on helping clients improve their customer management capabilities. The major goals of this work include acting as a guide to clients for creating the architecture, infrastructure, capability, and culture for customer profitability and loyalty. This includes a proprietary diagnostic instrument from which a company’s strategy will emerge.
Aki Kalliatakis is often invited to do keynote talks at local and international conferences and conducts seminars and workshops for many global blue-chip clients. As a keynote speaker, Aki dispenses practical advice for delighting customers, and his passionate, humorous, and entertaining style reflects his childhood dream of playing in a rock band – a dream which he has not completely abandoned just yet! In addition, as a “closet academic,”
Aki Kalliatakis energy and enthusiasm for customer management is obvious, and he is also a voracious reader and writer. With eight business books (including a business novel,) under his belt, and literally hundreds of articles in management journals like the Financial Mail, websites like BizCommunity, he also regularly appears on various South African television and radio programmes, including CNBC, BDTV, 702, Kaya FM, Classic FM, PowerTalk, Cape Talk 786, and Chai FM.
Aki Kalliatakis is married with two young sons, and his hobbies include spending time in the African bush, astronomy and both classical and rock music. He recently embarked on a dramatic health challenge and lost in excess of 65kg in 18 months, so he spends much time inspiring overweight people to take responsibility for their health.
